At Funeral Guestbook, we understand that our products are part of meaningful and emotional moments. We take great care in creating each item and are committed to ensuring your satisfaction.
We stand behind the quality of our products. If you receive an item with a defect in materials or workmanship, please contact us within 30 days of delivery, and we will make it right. If an error occurs on our end — such as a production mistake or incorrect item — we will replace the product at no additional cost to you. Please note: This warranty does not cover damage caused by misuse, improper handling, or normal wear and tear. For personalized or custom products, customers are responsible for reviewing and approving all details (including names, dates, and messages) before completing their order. Once an order is approved and placed, we cannot offer refunds or replacements for errors in submitted information or design preferences.
Because many of our products are custom-made for memorial purposes, we are unable to accept returns on personalized items unless: The item arrives damaged There is a manufacturing defect We made an error in fulfilling your order For non-personalized (stock) items, returns may be accepted within 30 days of delivery, subject to the following: Items must be unused and in original condition A 25% restocking fee may apply Customers are responsible for return shipping costs
Due to our fast processing times, orders are prepared quickly after being placed. If you need to cancel or make changes to your order, please contact us within 20 minutes of placing it. While we will do our best to accommodate your request, changes or cancellations cannot be guaranteed after this window. Orders that have already entered production may not be eligible for cancellation or modification.
If you experience any issues with your order, we’re here to help. Please contact us by: Email: info@rubberstampfactory.com Include the following information: Your order number A brief description of the issue Photos (if applicable) to help us review your request Our support team will respond within 1–2 business days. If your return or refund is approved, please allow up to 10 business days for processing, depending on your bank or payment provider.
